De’luxe pixie

Refund Policy

Due to the nature of our product, and federal health regulations, all of our hair extensions are final sale. We do not offer refunds or exchanges on any hair extension purchases.Our hair undergoes a strict quality control process to ensure that our customers receive only the best quality virgin extensions. Hair Candy Collection is committed to providing you the best experience possible. We will try to accommodate any reasonable request prior to the order shipping. Please send all order requests to haircandyhaircollections@gmail.com

Shipping Policy

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is entered correctly. Use correct abbreviations and have spaces inserted properly. If there are issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, your order will be canceled and your money will be refunded. If you realize that you entered your shipping address incorrectly, please contact us Immediately and we will do our best to fulfill you request. If we are unable to, we do not take responsibility for the incorrect information. Shipping fees are non-refundable. If you refuse any shipments from HaileyCouture.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund. If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service. Hair Candy Collection does not hold responsibility for packages that state DELIVERED. Just a reminder that you will receive your order within 3-5 business days from the date that it is shipped out, not necessarily from the date that it is placed if you've chosen our standard shipping rate. After your payment is authorized and verified, it can still take a day to process your order. This is just an estimate and does not include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refunds for packages that state being DELIVERED. We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is displayed at point of checkout. International orders may be subjected to custom charges by your native country. SHIPPING RATES Standard Shipping: $9.99 (3-7 business days) Express Shipping: $24.99 (1-2 business days) International: Canada: $14.99 Rest of the World: $24.99

Our extensions can be curled, colored, lightened, straighten and will bounce back to its natural pattern once shampooed.